Florist Cancellation Policy – June 6, 2023

Thank you for choosing our online florist service. We understand that sometimes plans change, and you may need to cancel your order. We strive to provide the best customer service possible, and we have developed the following cancellation policy to ensure a fair and transparent process.
  1. Order Cancellation Timing:
    • Same-day Delivery Orders: Once an order has been placed for same-day delivery, it cannot be canceled or modified as our team will immediately start processing it.
    • Pre-Booked Delivery Orders: You can cancel or modify your order up to 24 hours before the scheduled delivery date.
  2. Cancellation Process:
    • To cancel an order, please contact our customer support team via phone or email. Provide your order details, including the order number, recipient's name, and delivery date.
    • Our customer support team will verify your request and guide you through the cancellation process.
  3. Refund Policy:
    • Same-day Delivery Orders: Unfortunately, we cannot offer refunds for orders that have already been prepared or dispatched for same-day delivery.
    • Pre-Booked Delivery Orders: If you cancel your order at least 24 hours before the scheduled delivery date, we will provide a full refund to your original payment method.
  4. Exceptions:
    • Substitution: In the event that a specific flower or arrangement is unavailable, we may need to substitute it with a similar item of equal or greater value. If you are dissatisfied with the substitution, you can request a cancellation and refund.
    • Special Circumstances: In certain cases, such as natural disasters or other unforeseen events that affect our ability to fulfill orders, we reserve the right to cancel orders and provide a full refund.
  5. Communication:
    • We will make every effort to communicate with you promptly in the event of a cancellation or any changes to your order. Please ensure that your contact information is accurate and up to date.
We appreciate your understanding and cooperation regarding our cancellation policy. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We value your business and look forward to serving you again in the future.

Note: This cancellation policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information.
Bradley Funeral Homes
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